Terms & Conditions

Enrolsme terms & conditions


The Enrolsme service provides a series of online tools to support account holders in establishing and running a compliant Auto Enrolment Scheme in conjunction with Standard Life.  Specific service features include:

1. Secure access to an online portal.
2. A carefully sequenced process for making key decisions about the pension arrangements that need to be established (The FastTrack).
3. A range of educational content in the form of video guides, glossaries, knowledge bases and help text carefully designed to ensure that account holders are able to make informed decisions about their Auto Enrolment scheme.
4. Contribution and Charges estimation tools which provide estimated employer contribution, employee contribution and pensions management charges based on information provided by account holders.
5. File Checker capabilities to enable account holders to validate that the file extracts required to operate Auto Enrolment processes will be accepted by the pension provider
6. Personalised Action Planner built around the account holder’s key dates providing deadlines for the transition to Auto Enrolment.
7. An audit record of the decisions made during the set up of Auto Enrolment.
8. Access to automatic enrolment information via your Enrolsme account.
9. Access to employee Auto Enrolment assessment capabilities to enable account holders to accurately determine the status of their employees.
10. Access to pensions scheme and employee data management portals to support the ongoing processes for Auto Enrolment.
11. Access to employee engagement material to support employer communications to staff.

Service Levels

The Enrolsme service employs and maintains a number of service and data protection functions including antivirus and firewall protection. These functions are regularly updated and will under normal circumstances support the uninterrupted availability of the online service to Enrolsme customers.  Where a security event is raised such as the detection of a virus, Enrolsme will notify Customers via email.

Online Service Availability
The Enrolsme online service will normally be accessible via the Internet 24 hours a day, seven days a week.  In order to undertake planned maintenance activities, Enrolsme reserve the right to withdraw or offer a reduced service between the hours of 1 a.m. and 3 a.m. without notice.  Planned maintenance of the service will be notified 7 days in advance of any withdrawal of service.  Planned maintenance will normally be scheduled to occur overnight or outside the business working week.

Customer Obligations
In accepting the terms and conditions, Customers undertake:
* Not to take any actions that it knows would or would be likely to materially reduce the effectiveness of the Service and not permit others to do so on its behalf.
* Ensure that any files uploaded to the service are virus free.
* Notify Enrolsme immediately if an active virus infection is discovered.
* To control the distribution of information about login information to the service so as to minimise the potential of unauthorised access to the service.
* Not to share usernames and passwords between individuals

Liability for Service
Enrolsme will not be responsible for any problems with the services, including any failure to meet service levels if the failure is caused by:
* A Force Majeure event, as defined in section 10 in the below document  
* A negligent act or negligent omission or material failure by the customer to comply with its obligations under this agreement
* A scheduled outage

The Help Desk
* Enrolsme will operate a help desk for enquiries, Monday to Sunday, 08:00 – 22:00 (excluding Christmas Day)
* Enrolsme will use reasonable endeavours to ensure that its help desk staff are
* courteous, friendly and professional
* factual about the services but will not offer financial advice
* Customers will report suspected faults and errors with the Services and Application to Enrolsme:
* By email to the help desk email address given to the customer
* The Customer will use reasonable endeavours to provide the following information when a problem is first reported
* Symptoms of the problem
* Details of any tests carried out in attempting to localise the problem

Fees and Payment
All fees are subject to VAT.

Scheme design fee - £495
Application fee - £995

Ongoing support fees:
Basic - Nil
Standard - £50 p.m.
Premium - £199 p.m.

Terms and Conditions


This agreement applies as between you, the User of this Website, and Enrolsme, the owner of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your Order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your Order has been accepted.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:  

means collectively the personal information, Payment Information and credentials used by Users to access paid content and / or any communications system on the Website;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
means Foster Denovo Enrolsme Ltd, 1st Floor, 8 Eastcheap, London, EC3M 1AE;
“Force Majeure”
means an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or an event described by the legal term act of God (such as hurricane, flooding, earthquake, volcanic eruption, etc.), prevents one or both parties from fulfilling their obligations under the contract.
means collectively any online facilities, tools, services or information that Enrolsme makes available through the Website either now or in the future;
means the services available to you through this Website, specifically the Enrolsme Portal;
“Payment Information”
means any details required for the purchase of Services from this Website.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information”
means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form;
Means our place(s) of business located at 1st Floor, 8 Eastcheap, London, EC3M 1AE;
means any online communications infrastructure that Enrolsme makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Website and is not employed by Enroslme and acting in the course of their employment; and
means the website that you are currently using (www.enrolsme.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Means a payment has been received following Stage 1 or Stage 2 allowing the user to proceed through the Fastrack.

2. Business Customers
These Terms and Conditions apply to business customers only.

3. Age Restrictions
The Website as a whole is usable by persons of all ages; however purchases may only be completed by persons over the age of 18.

4. Intellectual Property
4.1 All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Enrolsme, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Enrolsme.

5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Websites
This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Enrolsme or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.enrolsme.com without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Enrolsme.  To find out more please contact us by email at info@enrolsme.com.

9. Use of Communications Facilities
9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of Enrolsme or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that Enrolsme reserves the right to monitor any and all communications made to us or using our System.
9.3 You acknowledge that Enrolsme may retain copies of any and all communications made to us or using our System.

10. Force Majeure
10.1 No Party to the Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.
In the event that a Party to the Agreement cannot perform their obligations hereunder as a result of force majeure for a continuous period to be defined in the Agreement, the other Party may at its discretion terminate the Agreement by written notice at the end of that period.  In the event of such termination, the Parties shall agree upon a fair and reasonable payment for all Services provided up to the date of termination.  Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of the Agreement.

11. Accounts
11.1 In order to procure Services on this Website you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase.  By continuing to use this Website you represent and warrant that:
11.1.1 all information you submit is accurate and truthful;
11.1.2 you have permission to submit Payment Information where permission may be required; and
11.1.3 You will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
11.2 It is recommended that you do not share your Account details, particularly your username and password.  Enrolsme accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact admin@enrolsme.com immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending.  Please be aware that orders or payments can only be cancelled up until provision of Services has commenced.  In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, Enrolsme will suspend provision of Services and the withdrawal of any scheduled payments pending investigation.  Following investigation, it shall be determined whether or not to cancel the Services and make a full or partial refund of the payment.

12. Termination and Cancellation
12.1 Either Enrolsme or you may terminate your Account.  If Enrolsme terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2 If Enrolsme terminates your Account, any current or pending Orders or payments on your Account will be cancelled and provision of Services will not commence.
12.3 Enrolsme reserves the right to cancel Orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.
12.4 If Orders or payments are cancelled for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-completed Orders or payments will be cancelled and you will be refunded any monies paid in relation to those Orders.
12.6 Refunds will normally be repaid via the original source payment.

13. Payment
Any and all monies are due for payment on placing of the Order or on the dates, or intervals specified in that order as may be appropriate, unless alternative arrangements are agreed between the Purchaser and Enrolsme.

14. Services, Pricing and Availability
14.1 Whilst every effort has been made to ensure that all descriptions of Services available from Enrolsme correspond to the actual Services, Enrolsme is not responsible for any variations from these descriptions.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether.  Please refer to sub-Clause 15.4 for incorrect Services.
14.2 Where appropriate, you may be required to select the required Services e.g. basic, standard or premium.
14.3 Enrolsme does not represent or warrant that such Services will be available.  Availability indications are provided on the Website.
14.4 All pricing information on the Website is correct at the time of going online.  Enrolsme reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated periodically.
14.5 In the event that prices are changed during the period between an order being placed for Services and Enrolsme processing that order and taking payment, provision of services shall commence as per your order and you will be charged the original price.
14.6 All prices on the Website do not include VAT.  Enrolsme’s VAT number is 187017400.

15. Provision of Services
15.1 Provision of Services shall commence when payment has been received as per the Fees and Payment schedule of the Specification of Services, page 2.
15.2 Enrolsme shall use its best endeavours to provide the Services with reasonable skill and care.
15.3 Provision of all Services shall be subject to the Terms and Conditions pertaining directly to those Services.
15.4 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake.  Enrolsme will ensure that any necessary corrections to the Services provided are made within 7 working days.
Enrolsme reserves the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 13.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
15.5.1 Any use or enjoyment that you may have already derived from the Services;
15.5.2 Any characteristic of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of Enrolsme.
Such discretion to be exercised only within the confines of the law.

16. Refunds Policy
Enrolsme aims to always provide a high quality service that is fault free.  Enrolsme offer a no quibble refund policy on the scheme design fee if you are in any way unhappy.  If you wish to request a refund, please contact us at admin@enrolsme.com to make the appropriate arrangements.

17. Disclaimers

17.1 Enrolsme makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
No part of this Website is intended to constitute personal advice (as defined by the FCA see below link).
Enrolsme is a non-advised process and other options are available which may be better suited to your needs. They may be more complex and we don't offer them under this solution. If you want to explore these options you may want to contact a financial adviser.
17.3 Whilst Enrolsme uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

18. Changes to the Service and these Terms and Conditions
Enrolsme reserves the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.   If Enrolsme is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.  All customers will be notified by Enrolsme of any changes.

19. Availability of the Website
19.1 Enrolsme accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability
20.1 To the maximum extent permitted by law, Enrolsme accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Enrolsme’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
20.3 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you, the user of this website, and Enrolsme.

24. Communications
24.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to admin@enrolsme.com.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24.2 Enrolsme may from time to time send you information about our services and those of Foster Denovo Group.  If you do not wish to receive such information, please click on the “unsubscribe” link on any email which you receive from us or email us at info@enrolsme.com.

25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Enrolsme shall be governed by and construed in accordance with the Law of England and Wales and Enrolsme and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.